Privacy Policy

1. Introduction

NorthPineCottage ("we," "our," or "us") pledges to protect your privacy. This document outlines our policies surrounding the acquisition, usage, disclosure, and protection of your information when you visit our website northpinecottage.site or utilize our yacht chartering services.

Your access and use of our services imply your acceptance of the data treatment practices detailed in this policy. We adhere to privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

2. Information Collection

2.1 Personally Identifiable Information

We accumulate personal information that you knowingly provide to us during the following activities:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Registering for our newsletter
• Completing online forms on our site
• Engaging in our surveys or special offers

This information can include:

• Personal and contact details (like email, phone number, and residence address)
• Financial details for payments (securely processed by external providers)
• Preferences and criteria for yacht charter
• Emergency contacts
• Information regarding dietary needs or health (if you decide to give this information)

2.2 Information Collected Automatically

Whilst you browse our website, certain information about your electronic device and browsing habits are captured automatically:

• Your IP address and geographic details
• The make and version of your internet browser
• The webpages you visit and the duration of your visits
• Domain names that referred you to our site
• Device specifics (such as model, screen resolution, etc.)

2.3 Cookies and Other Tracking Systems

Cookies and related tracking systems are implemented to improve your experience on our website. They facilitate us in:

• Retaining your specified preferences
• Assessing website performance and usage
• Delivering tailored content
• Enhancing our service offerings

Your preferences regarding cookies can be managed through the settings in your browser or our cookie consent tool.

3. Utilization of Information

The purposes for utilizing the gathered information are:

• Provision of Services: To deliver yacht charter services, manage reservations, and communicate with you regarding your bookings
• Client Support: To address your questions and offer support
• Transaction Management: To handle billings and process payments
• Security: To guarantee the integrity of our operations and safeguard against fraudulent activity
• Promotional Efforts: To provide you with promotional materials and updates, subject to your agreement
• Site Enhancement: To analyze visitor behavior and upgrade our website's functionality
• Adherence to Law: To stay compliant with legal and regulatory standards

4. Distribution and Revelation of Information

Your personal details are not merchandised, exchanged, or rented to unrelated third parties. However, we may disclose your information in these scenarios:

4.1 Working with Service Providers

We may provide information to reputable third-party service providers assisting us with: payment management; the operation and upkeep of our website; email promotions; analytical and performance evaluation; and customer service.

4.2 Legal Obligations

Your information may be unveiled if the law mandates it or in circumstances involving legal procedures, judicial orders, emergencies, or probes into suspected unlawful activities or fraud.

4.3 Business Transactions

In cases of mergers, acquisitions, or asset sales, your information might be part of the assets transferred.

5. Information Safety Measures

We employ suitable technological and organizational security measures to safeguard your personal information from unauthorized access, alteration, public disclosure, or destruction. These strategies include encryption, secure servers, access restrictions, periodic evaluations, and training of our workforce.

Nevertheless, it should be noted that no transmission method or electronic storage system is infallible. Therefore, we cannot warrant the absolute security of your data.

6. Data Retention Periods

Your personal data is held only for the necessary duration to fulfill the functions for which it was collected or as required by the law. The typical retention timings are:

• Yacht charter reservations: 7 years (for tax/legal reasons)
• Marketing communications: until you opt to unsubscribe or request deletion
• Website analytics: 26 months
• Support interactions: 3 years since last contact

7. Access Rights and Consumer Choices

Entitlements include the ability to request access to, modify, erase (with certain legal exceptions), transfer, or opt out of marketing communications, and manage cookie preferences. To exercise these rights, reach out to us using the contact details provided herein.

8. External Services

8.1 Analytics Services

Analytics services such as Google Analytics help us to evaluate how our website is used. You can opt out through the related browser add-on.

8.2 Social Media Interactions

Links to social media platforms on our website are subject to their own privacy policies.

8.3 Financial Transaction Handlers

Financial transactions are processed securely by third-parties compliant with the Payment Card Industry Data Security Standard (PCI DSS).

9. International Data Translocation

We may transfer and process your information in territories other than Germany, ensuring we adhere to applicable privacy laws.

10. Protection of Minors

We do not target children under 13 with our services, nor do we intentionally collect their information. If you believe that we might have any such information, contact us immediately.

11. Privacy Policy Amendments

This Privacy Policy is subject to alteration to mirror changes in our practices or legislative modifications. Notice of any amendments will be given by updating the policy here, emailing registered users, or providing notice on our website. Continued use subsequent to the effective date implies consent to the new terms.

12. Communication Details

For queries regarding this Privacy Policy or our data handling practices, please contact us:

13. Google Ads Consent Policy Compliance

We conform to Google Ads user consent policy. Alterations to cookie/tracking preferences can be made at any time through our cookie settings.